--- title: "First Line: software maintenance and support | Vertics" url: https://vertics.co/en/palvelut/first-line/ lang: en --- # First Line: maintenance for your software at a monthly price Software does not age overnight. It decays when nobody owns the whole any more. First Line is a maintenance contract for a system that is already in use. We watch the condition of the code with our DependaPro tool, tell you what should be updated and handle your support requests on weekdays. It suits you if you want light but professional maintenance without a heavy SLA structure. It also suits you if you built the app yourself or with an AI tool and want someone to keep it running. [Contact us](https://vertics.co/en/palvelut/first-line/#lomake) · [Tell us about your system](https://vertics.co/en/#first-line) **From 299 €/month**+ VAT On this page 1. [What the monthly fee covers](https://vertics.co/en/palvelut/first-line/#what-the-monthly-fee-covers) 2. [Agreed separately](https://vertics.co/en/palvelut/first-line/#agreed-separately) 3. [Servers and capacity](https://vertics.co/en/palvelut/first-line/#palvelimet) 4. [Also when needed](https://vertics.co/en/palvelut/first-line/#also-when-needed) 5. [How First Line starts](https://vertics.co/en/palvelut/first-line/#how-first-line-starts) 6. [Who you work with](https://vertics.co/en/palvelut/first-line/#who-you-work-with) 7. [FAQ](https://vertics.co/en/palvelut/first-line/#faq) ## What the monthly fee covers - ### Code quality monitoring with DependaPro DependaPro analyses the codebase. It finds technical debt and risks and reports security findings and recommended fixes. - ### Dependency tracking You see which libraries are outdated or have known vulnerabilities. - ### Two support requests a month Each gets up to 30 minutes of expert work. A request can be a small fix, an update or a question. - ### A reply within 24 hours on working days Support is open Monday to Friday between 9 and 17 Finnish time. Urgent matters are handled sooner when possible. - ### Technical documentation We write the technical documentation for your system and keep it up to date. Our maintenance team learns your system, so the knowledge does not depend on one person. - ### A report of the work It lists support requests and the time spent, DependaPro findings, extra work and open issues. ## Ask us - **Timo Moilanen**Operating Partner, Board member [timo@vertics.co](mailto:timo@vertics.co) [050 363 7323](tel:+358503637323) - **Atte Pohjanmaa**CEO, Board member [atte@vertics.co](mailto:atte@vertics.co) [044 282 0291](tel:+358442820291) ## Agreed separately - ### Larger work If a fix needs more time than the support requests cover, you first get a written estimate. Work starts only after you approve it in writing. - ### Faster service Urgent handling and a faster response time can be agreed for an extra fee. - ### Cloud infrastructure Managing infrastructure is not part of the base contract unless agreed. When the system needs, for example, UpCloud servers or databases, we invoice them monthly based on actual usage. - ### Onboarding project If Vertics did not build the system, we document it and learn it in a separate onboarding project before maintenance starts. ## Servers and capacity If your software runs on servers you want us to look after, server maintenance is agreed separately. Then we do the following: - We set up the servers and keep them updated. - We add capacity for load peaks and remove it when the peak is over. - We set up monitoring that shows you the software's performance and user numbers. - We react to faults and fix security issues we find. - We also maintain websites that run in the same environment. The servers run in UpCloud's European cloud, and cloud costs are invoiced based on actual usage. For servers we did not set up, we go through the environment first and tell you what should change before we take it on. ## Also when needed Two Vertics products can be connected to a maintained system. We connect them only when the system needs them. - ### Dependa Pro: dependency updates as working code First Line monitoring tells you which dependencies are outdated. Dependa Pro goes further: it works out how the new version breaks your code and opens a pull request where the code has already been fixed to work. We connect it when a system has many outdated libraries or updates come so often that doing them by hand makes no sense. [Read more: dependa.pro](https://dependa.pro) - ### Vinssi: publishing to a European cloud Vinssi is the Vertics deploy service. It builds your app straight from a GitHub repository and runs it in a European cloud in Helsinki. The app gets an address and a TLS certificate, every push to the main branch deploys a new version, and a failed deploy can be rolled back. We connect Vinssi when a maintained Next.js, Vite or Node app needs a light deploy pipeline rather than its own cloud environment. [Read more: vinssi.ai](https://vinssi.ai) ## How First Line starts 1. ### We go through the system You tell us what the software does, where it runs and who uses it. We agree which production environments the contract covers. 2. ### We get access You give us the credentials and access we need. Admin rights to your environments and repositories stay with you. 3. ### We document and analyse We run the first DependaPro analysis and write or update the documentation. 4. ### Everyday maintenance begins You send support requests to [tuki@vertics.co](mailto:tuki@vertics.co) and we reply within a day on working days. 5. ### You decide We report what should be fixed or updated. The decision about updates and spending is always yours. ## Who you work with The Vertics maintenance team in Otaniemi, Espoo. The same team looks after your software for the whole contract, and if you also agree on infrastructure, that is handled in the same place. We use AI tools for code analysis and documentation. Personal data and credentials are never fed into them. ## FAQ ### How much does First Line cost? From 299 €/month + VAT. The price depends on how many production environments we maintain. We invoice one month in advance with 14 days to pay. Cloud costs are added based on actual usage. ### Do you monitor the system around the clock? Not in the base contract. Support is open on weekdays from nine to five Finnish time and replies within a day. A faster response can be agreed separately. ### What if a fix takes more than 30 minutes? We send a written estimate before we start. The work begins only after you approve it. ### Can First Line cover a system Vertics did not build? Yes. We start with a separate onboarding project where we document the system and learn it. The same applies to an app you built yourself with an AI tool. ### Can you also look after the servers? Yes, agreed separately. Then the same team looks after both the servers and the software. ### How long is the contract? It runs until further notice with one month's notice. Tell us which system needs maintenance and where it runs now. We will see whether First Line fits. [Tell us about your system](https://vertics.co/en/#first-line) ## Tell us about your situation Tell us briefly what you need. We reply right away. **Timo Moilanen**Operating Partner, Board member [timo@vertics.co](mailto:timo@vertics.co) [050 363 7323](tel:+358503637323) Name Email Phone number (optional) Company (optional) What is your message about The hCaptcha check will go here in production. By submitting the form you agree that we process your data to respond to your enquiry. Read more in our [privacy statement](https://vertics.co/en/tietosuojaseloste/). Please fill in your name, email and message. ## Related services - [Cloud and UpCloud](https://vertics.co/en/palvelut/upcloud/) - [Software testing](https://vertics.co/en/palvelut/ohjelmistotestaus/) - [All services](https://vertics.co/en/palvelut/)