First Line: maintenance at a monthly price
We maintain a system that is already in use. From 299 €/month.
What the monthly fee covers
Code quality monitoring with DependaPro
DependaPro analyses the codebase. It finds technical debt and risks and reports security findings and recommended fixes.
Dependency tracking
You see which libraries are outdated or have known vulnerabilities.
Two support requests a month
Each gets up to 30 minutes of expert work. A request can be a small fix, an update or a question.
A reply within 24 hours on working days
Support is open Monday to Friday between 9 and 17 Finnish time. Urgent matters are handled sooner when possible.
Technical documentation
We write the technical documentation for your system and keep it up to date. Our maintenance team learns your system, so the knowledge does not depend on one person.
A report of the work
It lists support requests and the time spent, DependaPro findings, extra work and open issues.
Ask us
Timo MoilanenOperating Partner, Board member
timo@vertics.co
050 363 7323
Atte PohjanmaaCEO, Board member
atte@vertics.co
044 282 0291
Agreed separately
Larger work
If a fix needs more time than the support requests cover, you first get a written estimate. Work starts only after you approve it in writing.
Faster service
Urgent handling and a faster response time can be agreed for an extra fee.
Cloud infrastructure
Managing infrastructure is not part of the base contract unless agreed. When the system needs, for example, UpCloud servers or databases, we invoice them monthly based on actual usage.
Onboarding project
If Vertics did not build the system, we document it and learn it in a separate onboarding project before maintenance starts.
Servers and capacity
If your software runs on servers you want us to look after, server maintenance is agreed separately. Then we do the following:
- We set up the servers and keep them updated.
- We add capacity for load peaks and remove it when the peak is over.
- We set up monitoring that shows you the software's performance and user numbers.
- We react to faults and fix security issues we find.
- We also maintain websites that run in the same environment.
The servers run in UpCloud's European cloud, and cloud costs are invoiced based on actual usage. For servers we did not set up, we go through the environment first and tell you what should change before we take it on.
Also when needed
Two Vertics products can be connected to a maintained system. We connect them only when the system needs them.
Dependa Pro: dependency updates as working code
First Line monitoring tells you which dependencies are outdated. Dependa Pro goes further: it works out how the new version breaks your code and opens a pull request where the code has already been fixed to work. We connect it when a system has many outdated libraries or updates come so often that doing them by hand makes no sense.
Vinssi: publishing to a European cloud
Vinssi is the Vertics deploy service. It builds your app straight from a GitHub repository and runs it in a European cloud in Helsinki. The app gets an address and a TLS certificate, every push to the main branch deploys a new version, and a failed deploy can be rolled back. We connect Vinssi when a maintained Next.js, Vite or Node app needs a light deploy pipeline rather than its own cloud environment.
How First Line starts
We go through the system
You tell us what the software does, where it runs and who uses it. We agree which production environments the contract covers.
We get access
You give us the credentials and access we need. Admin rights to your environments and repositories stay with you.
We document and analyse
We run the first DependaPro analysis and write or update the documentation.
Everyday maintenance begins
You send support requests to tuki@vertics.co and we reply within a day on working days.
You decide
We report what should be fixed or updated. The decision about updates and spending is always yours.
Who you work with
The Vertics maintenance team in Otaniemi, Espoo. The same team looks after your software for the whole contract, and if you also agree on infrastructure, that is handled in the same place.
We use AI tools for code analysis and documentation. Personal data and credentials are never fed into them.
FAQ
How much does First Line cost?
From 299 €/month + VAT. The price depends on how many production environments we maintain. We invoice one month in advance with 14 days to pay. Cloud costs are added based on actual usage.
Do you monitor the system around the clock?
Not in the base contract. Support is open on weekdays from nine to five Finnish time and replies within a day. A faster response can be agreed separately.
What if a fix takes more than 30 minutes?
We send a written estimate before we start. The work begins only after you approve it.
Can First Line cover a system Vertics did not build?
Yes. We start with a separate onboarding project where we document the system and learn it. The same applies to an app you built yourself with an AI tool.
Can you also look after the servers?
Yes, agreed separately. Then the same team looks after both the servers and the software.
How long is the contract?
It runs until further notice with one month's notice.
Tell us which system needs maintenance and where it runs now. We will see whether First Line fits.
Tell us about your systemTell us about your situation
Tell us briefly what you need. We reply right away.
Timo MoilanenOperating Partner, Board membertimo@vertics.co
050 363 7323